I work in product development in the Fintech field, more specifically with invoicing and debt collection systems. Over the past ten years in this field, I\u2019ve seen a big shift in how we work, mostly thanks to digitalisation. Things that used to be done manually or slowly are now automated, smoother, and faster. But change hasn\u2019t stopped, and I don\u2019t think it will anytime soon.<\/p>\n\n\n\n
In this post, I\u2019ll share my thoughts and experiences about digitalisation so far, what I think the future might look like in my own field of work, and what kind of risks we face as everything moves towards more and more automation. I\u2019ll also tell you a bit about my experience using ChatGPT and what I think about AI in general. Finally, I\u2019ll do a short self-reflection on what I\u2019ve learned from all this.<\/p>\n\n\n\n
<\/p>\n\n\n\n
When I started in this field 10 years ago, invoicing and debt collection often meant lots of manual steps, back-and-forth emails, or even paper letters. Invoicing and debt collection companies were using several different systems that didn\u2019t talk to each other. These days, most of the process is fully automated.<\/p>\n\n\n\n
In my daily work, I see the effects of digitalisation everywhere. Here are a few examples:<\/p>\n\n\n\n
For me as a product manager, digitalisation has changed the job. Instead of just thinking about features, I now focus more on the full experience: how the systems work together, how data is used, and how we make sure everything stays secure and user-friendly.<\/p>\n\n\n\n
Even though we\u2019ve already come far, there\u2019s still a lot of development ahead. I believe the next years will bring even more smart systems, more automation, and better user experiences.<\/p>\n\n\n\n
Here are some things I expect to see more of:<\/p>\n\n\n\n
For me personally, this means even more focus on building systems that are simple, efficient, and actually help both the business and the end users.<\/p>\n\n\n\n
While there are many benefits to digitalisation, there are also risks. One that stands out to me is the digital divide<\/strong>, meaning the gap between those who can use digital tools and those who can\u2019t. In debt collection, for example, if we only offer digital channels, we might leave out people who don\u2019t know how to use them or don\u2019t have access to them.<\/p>\n\n\n\n Another big risk is related to data privacy and security<\/strong>. We handle sensitive financial and personal data, so we need to make sure it\u2019s well protected. Data breaches or misuse of information could cause real harm to people and damage trust in the system.<\/p>\n\n\n\n The General Data Protection Regulation (GDPR) became law in 2018 and affects how we handle customer data. In my work, it shows up in many ways, such as:<\/p>\n\n\n\n GDPR brings extra work, yes, but I think it\u2019s a good thing overall. It pushes companies to be more transparent and responsible. On the downside, it sometimes slows things down (or even blocks some new ideas) or adds extra steps in development.<\/p>\n\n\n\n As part of this assignment, I tested ChatGPT by asking it some questions related to my work.<\/p>\n\n\n\n When I asked, \u201cWhy do invoices often go unpaid in B2B?\u201d, the answer was actually quite good. It listed common reasons like cash flow problems, disputes, or forgetting: all true and realistic.<\/p>\n\n\n\n I also asked, \u201cWhat should I keep in mind when designing a payment portal for debt collection?\u201d It mentioned things like ease of use, mobile access, trust signals, and offering multiple payment options. This was pretty accurate as well.<\/p>\n\n\n\n But when I asked about GDPR and credit scoring, the answer got a bit vague. It didn\u2019t give clear or deep enough answers, and it didn\u2019t link to any official sources.<\/p>\n\n\n\n So overall, I think ChatGPT is a helpful tool for getting ideas or starting points, but you shouldn\u2019t trust it 100% or use it as your only source of information, well especially not in professional or legal matters. I do see a lot of potential in using AI to support daily work and use it myself on a daily basis: for writing, brainstorming, summarising, etc. But for decision making, legislation or other similar matters, I would never trust it alone without other sources of information.<\/p>\n\n\n\n Doing this assignment helped me stop and reflect on how much digitalisation has changed my work. Some of the key things I realised:<\/p>\n\n\n\n There\u2019s still more I want to learn. I use AI on a adaily basis, but I\u2019d like to explore even more how AI can support product development, for example in analysing customer feedback or testing different product ideas. I already do this (with anonymised data ofc), but I am sure there are more effective ways to utilize AI in my own work. I\u2019m also curious about how digital services could be made more inclusive, especially for people who aren\u2019t as comfortable using tech.<\/p>\n\n\n\n <\/p>\n\n\n\n <\/p>\n\n\n\n Ps. I commented on Sanni’s blog <\/a>and on Davide’s blog<\/a>.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Digitalisation in Fintech: What I\u2019ve Seen and What\u2019s Coming I work in product development in the Fintech field, more specifically with invoicing and debt collection systems. Over the past ten years in this field, I\u2019ve seen a big shift in how we work, mostly thanks to digitalisation. Things that used to be done manually or… Continue reading DIGI SOCIETY<\/span><\/a><\/p>\n","protected":false},"author":12770,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/pages\/5","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/users\/12770"}],"replies":[{"embeddable":true,"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/comments?post=5"}],"version-history":[{"count":6,"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/pages\/5\/revisions"}],"predecessor-version":[{"id":29,"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/pages\/5\/revisions\/29"}],"wp:attachment":[{"href":"https:\/\/blogi.savonia.fi\/emminblogi\/wp-json\/wp\/v2\/media?parent=5"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}GDPR in My Work<\/h2>\n\n\n\n
\n
Trying Out ChatGPT<\/h2>\n\n\n\n
Reflection<\/h2>\n\n\n\n
\n