Digitalization in the basic services of the healthcare well-being area:
Digitalization in the basic services of the healthcare well-being area. I work in health care patient information system services, where we produce basic service system services for well-being areas. We produce digital solutions and system services for well-being areas as total services in a so-called multi-vendor environment. Our core competence is based on information technology and health and well-being solutions. The services are produced as total services utilizing digital and electronic solutions. System services cover all key areas of digital services such as eRecipes, Patient Data Repository and Archiving, My Kanta Pages Services, Electronic Certificates and Statements, Laboratory and Imaging Results Management, and General Data Protection Regulation GDPR requirements. We work with our customers to provide and promote innovative digital solutions for their needs. Our goal is also to help customers with future needs, improve service efficiency and manage costs. In my own work, I have seen, among other things, significant, effective changes in the operations of our customers since they started using the unified patient information system in larger areas. For example, several patient information systems were used in a previously geographically small area. The maintenance and operation of the systems was decentralized and cost-inefficient and required a lot of resources. The development and maintenance of the systems had to be done with several different operators in different environments. Among other things, national requirements had to be considered for a number of systems that caused additional costs for our customers. Unified solutions have been one of the most significant benefits in the ICT system field. We have been involved in the procurement of a centralized patient information system solution, which currently produces a unified patient information system package for our customers, which considers the benefits of digital solutions. Patient safety can now be better utilized in healthcare because the information is up-to-date and easier to access. Efficiency because there is no more duplication of records. The citizens’ self-care also increases fluency and promotes the patient to participate in their own care. A significant benefit is data security and GDPR compatibility, which meet the requirements of Valvira and Kanta services.
One of the most significant benefits of digital solutions both socially and from the perspective of customer organizations is that digital platforms and solutions can be used to utilize a wide range of opportunities in operations. Positive effects in health care and the use of patient information systems include the strengthening of patient rights, improved information security, transparency of organizations in patient information processing and, from the citizens’ point of view, rights to their own health information. The patient information systems are built to support the requirements of the GDPR. The use of digital services also carries risks. Various security risks, such as cyber-attacks, data breaches, and data breaches can target critical systems. Data can also be misused, which undermines citizens’ trust in digital services. The GDPR regulation also introduced a lot of new obligations that increase the administrative burden on organizations as well as professionals. Strict regulations may also slow down the adoption of new digital services, such as the use of artificial intelligence in patient data analysis.
GDPR and Medical Device Obligations:
In my own work, the General Data Protection Regulation (GDPR) and the EU Medical Devices Regulation (MDR) form a large entity that must be considered in our organization’s operations and role-specific activities. All who work in health care patient information system services are required to undergo training in medical devices related to different roles. Technical and organizational security measures such as encryption, logging, and access rights management must be in order and monitored regularly. Contract documentation is structured in such a way that all required documentation is included in the contracts. The operating instructions and technical maintenance documents must be in order, considering the traceability of the data. We work closely with various actors to ensure that the requirements of the GDPR and the MDR regulations are met in all areas. We report any deviations related to data protection to the controller as well as to the authorities. In addition, we regularly review the situation picture for regulations with our customers and other stakeholders. In my own work, I have to make sure that the service provided is secure, which also considers the obligations of medical devices. All necessary information about the system entity must be found on the system cards. Contract documentation must take care of the impact of all stakeholders on service provision and personal data processing. Continuity plans are produced for all critical services. DPIA data protection impact assessment and related practices and requirements are also considered in risk management. In the design and implementation projects of new services, mandatory DPIA assessment and documentation are always produced before the services are transferred to continuous service.
AI Opportunity or Threat in Healthcare:
AI’s answers to my questions about digital and electronic services in patient information systems produced a good and comprehensive list of the most important electronic services currently in use in patient information systems. AI also produced benefit analysis from the point of view of electronic services, especially how electronic patient information systems produce benefits and support the work of a professional. The key benefits for professionals include issues related to up-to-date information. The data is in one system that reduces errors and improves patient safety. Automatic logging and reporting functions reduce manual work. The flow of information and access is improved, and the information moves seamlessly between different entities, enabling multi-professional treatment. The system can also warn and do drug interaction assessments, which reduces the risk factors for treatment. In terms of data security and traceability, GDPR and Kanta services ensure the secure processing of data. A professional can also rely on the system to meet legal requirements. Mobile use was also highlighted in the response; professionals can take advantage of recording and monitoring patient care using mobile devices. AI was also able to analyze the benefits of certain patient information systems, highlighting modular services that utilize the service package and integrations of healthcare and e-services. I also asked AI how AI can be used in patient information systems. The responses provided a comprehensive list of benefits such as automation, data analysis, improving patient safety, chatbots for services provided to citizens, e-business, robotics, and from the perspective of digital platform services.
I consider AI to be a very significant and fluent tool in information retrieval, analysis and learning. In my opinion, AI answers are now quite reliable, at least if you know how to narrow the question down to a specific area and ask to do analysis or table of answers. AI can quickly produce a good summary of major topics. Questions can also be narrowed down and targeted to the desired use or purpose. In my own work, I use a lot of artificial intelligence, for example, in the acquisition of information, the production of information or the evaluation of information. In my opinion, AI solutions in healthcare generate more benefits than risks. Key benefits in patient care include the use of early diagnostics, personalization of treatment, which enables better guidance for treatment, reducing unnecessary procedures and visits. AI improves patient safety by reacting and reporting error situations. AI can also be used to optimize processes such as appointments, care paths, and the allocation of resources to the right tasks. Predictive analysis and optimization also improve the quality of care.
Self-evaluation
Digital solutions and e-services in healthcare are a large entity. In Finland, the whole is subject to requirements at the national level, under the guidance of the authorities and through legislation. Key laws include the Customer Data Act, the Digital Services Act, data protection legislation, and official guidelines. National requirements produce requirements for my own work as a product owner of patient information system services. Continuous change and follow-up as well as impact assessment requires a lot of understanding and know-how from different areas and the ability to apply the knowledge gained to my own work. The authorities’ guidance THL, STM, Fimea and Valvira and DVV produce their own guidelines, which must be considered in different areas. There will also be a lot of new legislation that will affect, for example, information systems and integration, as well as documents that must be produced from the point of view of legislation and regulations. The product owner must be constantly awake to new things that have an impact on services, service production and monitoring.
This blog post “DIGI SOCIETY” produced the key areas that digital solutions need to consider, especially in my own context, in patient information system environments, system usability and service provision. There is a lot of learning and know-how needs to be developed all the time. Fortunately, nowadays there are a lot of good Webinars and learning environments with different kinds of information and training available in different areas. In addition, my own employer offers a wide learning environment and training offer to maintain my own professional skills and know-how. Knowledge can be developed and maintained in many different ways, but the most important thing is cooperation with our customers. Interactive collaboration with our customers is one of the most important and developing things in my work.
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