Currently, I am completing a Master’s degree in International Business Management, with a focus on service design, digitalization, and process optimization. My academic work explores how digital solutions can improve efficiency and collaboration within the hospitality sector.

Throughout my career, I have worked in luxury hotels and fine-dining restaurants, supporting operational management, team coordination, wine service, and guest experience enhancement. I have also gained experience in teaching English in Vietnam, where I integrated digital tools into hybrid and online learning environments. This experience strengthened my adaptability and ability to work in multicultural settings.

Key Competencies
• Hospitality Operations and Guest Experience
• Team Coordination and Supervisory Support
• Service Design and Process Improvement
• Digital Tools in Hospitality and Education
• Lean Six Sigma and Operational Efficiency
• Cross-cultural Communication
• Wine Service and Restaurant Operations

I am particularly interested in how digital innovation can support service industries without compromising human connection. My goal is to combine practical operational experience with strategic thinking to contribute to sustainable and customer-focused business development.