skills-based CV tailored to my experience and expertise:
[Mia Åstrand]
email: mia-riitta.astrand@edu.savonia.fi phone: 045-8761448] Linkedln: Mia Åstrand |LinkedIn
Professional Summary
Innovative and dedicated development professional with extensive experience in employment and integration services. Skilled in service design, process modeling, and collaborative development, I excel at aligning organizational goals with the needs of customers and stakeholders. With a proven ability to manage complex projects, design customer-centered solutions, and implement effective operational strategies, I am passionate about fostering meaningful change and driving continuous improvement in public services.
Key Skills
- Service Design & Process Development: Expertise in designing and modeling service paths, customer journeys, and operational processes.
- Change Management: Deep understanding of guiding individuals and teams through transitions and overcoming resistance with empathy and structured planning.
- Stakeholder Engagement: Adept at collaborating with diverse stakeholders, including employers, service providers, and communities, to align objectives and create impactful solutions.
- Training & Implementation: Strong background in preparing and delivering training for new service models and ensuring smooth operational transitions.
- Digital Tools Proficiency: Skilled in leveraging platforms like LinkedIn, Miro, Canva, Howspace, and other collaboration and project management tools.
Professional Experience
Employment and Integration Services Developer
[Vantaan kaupunki], [2023-present]
- Prepared for the 2025 transition of employment services from state to municipal responsibility, including defining core processes and designing service chains.
- Developed customer and employee experience maps using contact points analysis.
- Implemented new operational models and ensured their integration through targeted training and onboarding initiatives.
- Facilitated cross-organizational collaboration to align goals and improve service delivery.
Mental Health and Substance Abuse Service Developer
City of Vantaa, [2018–2023]
- Developed and institutionalized models for group therapy and recovery services tailored to different stages of rehabilitation.
- Designed and implemented a community-based rehabilitation model for homeless individuals.
- Streamlined service pathways by enhancing interdepartmental collaboration and integration of mental health and addiction services.
Service Designer and Project Manager
Forenom Oy, [2009–2010]
- Led the design and implementation of a four-tiered pricing model for furnished apartments, introducing a collaborative furniture procurement system.
- Created and implemented training and onboarding processes for sales and furnishing teams.
- Successfully launched a comprehensive concept that improved operational efficiency and client satisfaction.
Concept Designer
Laattapiste Oy, [2004–2009]
- Designed and executed the expansion of retail outlets nationwide, focusing on service design, store layout, and operational concepts.
- Provided training and support to new team members, ensuring alignment with organizational standards.
- Planned and coordinated successful trade shows and events to promote brand visibility.
Education
- Master’s Degree (ongoing) – Savonia University of Applied Sciences, 2022–Present
- Bachelor of Social Services – Laurea University of Applied Sciences, 2015–2017
- Bachelor of Design – Lahti Institute of Design, 2000–2003
Languages
- Finnish: Native
- English: Proficient
- Swedish: Intermediate proficient
Digital Tools Expertise
- Collaboration: Miro, Canva, Howspace
- Service Platforms: LinkedIn, various municipal and state digital services
- Content Creation: Canva, [any other tools]
Additional Information
- Deeply committed to promoting inclusivity, sustainability, and innovation in public service delivery.
- Experienced in navigating complex regulatory and operational environments to achieve results.