Utilization of Social Media and Digital Tools in My Daily Work
I currently work at two places: a gym named Level 2 and a restaurant called Ravintola Tharpu. The roles in each job are different, but they both involve using digital tools on a daily basis. At the gym, I help with customer check-ins, bookings, and sometimes marketing. At the restaurant, I take customer orders and handle billing. In both places, digital tools have become a big part of daily routines and communication.
At the gym, we mainly use a booking system for class reservations. It helps customers plan their workouts and also helps us monitor the number of participants in each session. The gym also uses social media like Instagram and Facebook to share offers, training updates, or upcoming events. Sometimes I assist in writing posts or helping prepare content ideas.
At the restaurant, we use a digital POS system for billing. It makes the order process fast and reduces mistakes. Since the restaurant is new, we also use Facebook to promote our daily lunch menus and special offers. I’ve noticed that social media posts help bring in more customers, especially during quiet hours.
Outside of work, I use digital platforms like Canva and Teams for school projects. Canva is my favorite for making visual presentations, and Teams is essential for group discussions and classes. These tools have also taught me how useful digital platforms can be in work life when used in the right way.
Five New Tools I Could Use in My Daily Work
Miro
I first used Miro during a school project. It’s a digital whiteboard that allows teams to brainstorm and organize ideas visually. I could imagine using Miro at the gym when planning wellness events or new group classes. It could also be used with colleagues to map out tasks and timelines. I liked how we could all work on the same board even when not in the same location.
Monday
This was a new platform for me. After trying it out, I found it helpful for organizing tasks and tracking progress. In a small team like at the gym, it could help us manage events, social media posts, or cleaning checklists. At the restaurant, it might help keep track of supply orders or shift responsibilities. The platform is easy to use and has a mobile version, which makes it even more practical.
Slack
Slack is a tool designed for team communication. I’ve never used it at work, but I think it would be better than WhatsApp for organizing work-related messages. There could be a separate channel for each topic, like bookings, maintenance, or customer feedback. It might be especially useful when communicating between the gym staff and management.
Open Badges
I learned about Open Badges in this course. I think it could be a motivating way to show small achievements or completed trainings at work. For example, staff who complete safety or hygiene training at the restaurant could earn a badge. At the gym, it could be used for recognizing staff who finish a new instructor course or complete first aid training. It’s a nice way to support learning.
Pinterest
Pinterest might not be a typical work tool, but it could inspire ideas in both jobs. At the restaurant, we could collect ideas for food presentation or seasonal decoration. At the gym, it could be used to find creative marketing ideas or visual posters to motivate members. It’s more about inspiration than communication, but still very useful.
Pros and Cons of Digital Tools and Social Media
Digital tools make work faster and more organized. I’ve seen how they reduce paperwork and make daily routines smoother. Social media helps reach customers and promote services, which is important for both the gym and restaurant. Canva helps make professional-looking posters, and Miro helps with planning. These tools save time and support teamwork.
However, there are also challenges. Not everyone feels comfortable using new platforms. Sometimes, learning how to use a new tool takes time, and in busy environments like restaurants, people don’t always have the energy to try something unfamiliar. Also, being active on social media takes planning and consistency. It’s easy to start posting, but harder to keep up with it every week. There’s also the risk of receiving negative feedback publicly, which can affect the team if not handled well.
Elements of Successful Digital Tools
I think a good digital tool should be easy to use and not take too much time to learn. It should help people do their work better, not add extra stress. It should work on different devices and be safe to use. At work, most people don’t have time to read long instructions, so it’s important that the tool is simple and clear. Another important element is that the tool should actually support teamwork and communication. If it’s not used by everyone, it becomes less useful.
Self-Evaluation
This part of the course helped me realize how many tools are out there and how they can be used in simple, everyday tasks. Before, I thought digital tools were only for office jobs or schoolwork, but now I see that they can also improve service work in places like gyms and restaurants. I enjoyed testing out platforms like Monday and Miro. I will try to suggest them at my workplace, especially for event planning or organizing tasks. Trying out new platforms also reminded me that learning never stops. Even if a tool doesn’t seem useful right away, it might help in the future or in a different role. I also noticed that some platforms are more flexible than others, and it’s okay if not everything works perfectly for every team. The important thing is to stay open to learning and trying something new.
Overall, this assignment gave me a better understanding of digital tools and how they can make work more creative, efficient, and connected. I hope to use more of these tools in the future and maybe even bring some of them into daily routines at work.