DIGI SOCIETY
My Experience with Digitalisation and Future Ideas
I work in telemarketing at a charity organisation. My job is to call people and encourage them to become monthly donors. In my work, digital tools are a very important part of the process. We use a system called LeadDesk, which helps us call people who have previously had contact with our organisation. The tool automatically rotates the phone numbers, and we can also see some basic background information about the person. This makes the conversation easier and more natural.
Recently, we also got a new internal AI tool that contains information about the organisation. It is helpful when someone on the phone asks a question I don’t know the answer to. I can check the answer in real time and continue the conversation smoothly. These tools make the work faster and more efficient.
In the future, I believe the use of AI will increase. It could help manage calls, personalise messages, and analyse conversations. These tools could also give feedback on our performance or suggest better ways to communicate. Digitalisation will continue to change our tools and methods. Even if learning new systems takes time, it often makes the job more smooth once you understand how to use them.
How Digitalisation Will Change Life and Work
Digitalisation will continue to bring change in many areas. New tools and systems can make work easier and more flexible, but they also require learning and adapting. Tasks may not disappear, but they will change. Routine work will be automated, and people will focus more on problem-solving, creativity, and communication.
Work can also be done from home or other places, not just from the office. This makes it easier to balance work and personal life. However, not everyone has the same skills or access to digital tools. This is why training and support will remain important in the future.
Digitalisation will also change many parts of everyday life. Services will be more available online, and communication with companies or organisations will be faster. Still, human contact will remain important, and we must remember that not everyone benefits from digital services in the same way.
Risks of Open Digital Society and GDPR
An open digital society allows access to information and services more easily, but it also includes risks. Personal data can be misused if security is not taken seriously. There are risks like identity theft, phishing attacks, and data breaches. People may not even know how much of their data is being collected and stored.
Another risk is that people might share too much personal information online without understanding the consequences. Information that seems harmless at first can sometimes be used in ways we do not expect. In a fully digital society, the line between private and public life becomes less clear. Also, digital exclusion is a real issue. Some people do not have the skills or equipment to use online services safely, which can lead to inequality.
The General Data Protection Regulation (GDPR) helps reduce these risks. It gives people the right to know what information is collected about them and how it is used. Even though I have not personally asked for my data or requested it to be deleted, I feel safer knowing there are rules in place.
At work, GDPR has made me more careful about what I write in our systems. I know that people have the right to see the notes we make about them. I also explain to them where they can find our privacy policy online, and I tell them that their information is not shared with anyone else. Some people really appreciate this, and I think it builds trust.
One benefit of GDPR is that people and organisations are more responsible when handling data. It helps ensure that the information is accurate and necessary. The downside is that following the rules can take more time sometimes. Still, I think the protection it offers is more valuable than the extra effort it may require.
ChatGPT and Artificial Intelligence
I asked ChatGPT a few questions related to my job. The answers were quite good and in line with the training we have received. The advice was useful, but the ideas often needed some adjusting to match our exact work style. Some answers were too general, and a few of them could not really be used in practice. Because of that, it’s important to know what is true and what needs checking. If someone does not have enough knowledge and just trusts the answer without thinking, it could lead to mistakes.
In general, I think AI is a very helpful tool. It gives ideas, helps write and edit texts, and supports creative work. It can also be used for image and video production, and answering questions. However, you always need to review the answers carefully, because they are not always correct or up to date.
It’s also interesting to think about how AI might not take away all jobs, but instead create new ones. People, AI and robots might work together, and that can bring new kinds of opportunities.
Self-Evaluation
This assignment helped me understand how deeply digitalisation is already part of my work and everyday life. Many of the tools I use daily are digital, but I had not really thought about how much this will still grow in the future. The course confirmed how advanced digitalisation already is in the world and how fast everything is changing. It was very interesting to see different future visions.
I learned more about data protection and why it matters. The videos about data collection through our own devices made me think more seriously about my personal data. I know now that I should look into this topic more and take action if needed.
Reading the texts of other students was also eye-opening. Even though we work in different fields, many of us share the same thoughts and challenges. I realised I want to learn more about how AI can be used safely and effectively at work. I’m also interested in how digital tools can support safe communication.
I’ve always been interested in learning new tools, and this course only increased that motivation.
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