DIGITALISATION IN MY OWN FIELD OF EXPERTISE

Digitalisation has changed working life at a tremendous pace during my career: when I graduated as a nurse, I had only just started to switch to computers in all registration, clients’ previous medical history was studied from paper patient folders and, for example, prescriptions were written by hand. Throughout my career, I have had the opportunity to learn various new systems that have been used to develop healthcare. The Kanta reform meant that the customers themselves had the opportunity to read healthcare texts in real time from the Kanta archive. As a result of this reform, health care had to familiarise itself with good habits and practices for recording. The accuracy of using patient data only when treating a patient was also specified with the Kanta archive and recording on a computer.

In hospitals, various computer-controlled devices have become more common, and as a result, illnesses can be treated more efficiently. On the other hand, digitalisation also has its own risks if the internet connection goes out or the electricity goes out. If systems are breached or otherwise shut down, the operation of the programs practically ends there; at worst, this may mean an interruption in the entire healthcare system, for example in a ward or outpatient clinic. This also poses new threats to healthcare systems and their protective costs, as the widely publicized case of the Vastaamo data breach has shown us.

In my opinion, health care often lags slightly behind in the use and utilization of modern technology, this is often related to money, the latest technology is expensive and, as a result, there are often much less sophisticated systems capable of doing the basic work but nothing extra. I myself work as a service supervisor in home care and have considered, among other things, the possibilities of more real-time monitoring of employees’ daily movements with the help of modern technology. I would argue that this could lead to great savings in personnel costs by achieving the so-called ‘Labour Costs’. Wasted time away from field work.

Increased opportunities to work remotely make working life more flexible and meaningful, also in the healthcare sector, where previously work has been very tied to the workstation. The coronavirus brought with it new opportunities and opened doors to the increase in remote work. They found the courage to introduce new ways of working remotely. This has increased the time spent on work, as meetings no longer need to be physically in the same place, but mainly take place remotely. Digitalisation also creates new opportunities to replace physical visits, for example, with various technological solutions for the elderly. Whether remote contact can ever completely replace a human being is a good question, and I don’t think so.

DATA PROTECTION REFORM

The General Data Protection Regulation has changed a bit in my own working life, and in my current job I have to think about it more when I process personnel data more. My workplace has just started to think about how to store personnel data more securely in the future. In part, this applies precisely to the General Data Protection Regulation. As a supervisor, I have to take care of the storage of personnel data on the basis of the General Data Protection Regulation. It must be possible to extract information from all collected data on what the personnel’s personal data has been used for and by whom. Personnel have the right to request such log data and therefore must be precise about what the data is used for.

CHAT GPT AND AI

I asked Chat GPT, how to make enough staff in home care, to which Chat GPT answered very extensively and aptly, finding many options to increase job satisfaction and job seeking. It also presented various options for recruiting labour and making work more efficient, on the other hand, the answer was one that, as far as I already knew, the Chat GPT could not bring any new information to the subject.

I also asked how to support the staff’s coping at work. Again, I received a very comprehensive and clear answer, where chat GPT addressed the issue from many points of view and gave clear instructions. I was surprised how good the answers were and how quickly they responded. The possibilities of artificial intelligence in the future are huge and it can serve several customer service tasks. Artificial intelligence can be used to help solve problems in challenging work tasks, it can provide new kinds of tools and ideas for problem solving, and especially for acquiring up-to-date information, it is a really good tool.

I also asked Chat GPT what digital solutions could be used in home care to make the use of staff more efficient? Using scheduling and scheduling systems, could optimize employee schedules and thus improve resource utilization. Electronic reporting tools, mobile logging and telemedicine, with remote appointments and video consultations, can reduce unnecessary visits. Mobile applications and smart home devices, centralized information systems and data analytics were also highlighted in Chat GPT’s response. All of these are already in use, so as such, nothing new was given by the answer to this question, which was a bit disappointing, I would have liked AI to have had newer solutions to suggest.

SELF EVALUATION

In this topic, I learned the most about the use of AI, it was interesting. I have used AI little in the past and now I got excited about it in a whole new way. Digitalization is part of my daily work and life, and getting to know its various aspects is important. I grew up in a childhood world where digitalization took its first tentative steps, while my own children were born into the world with a smartphone in hand. The entire world is changing so fast due to digitalization that you must constantly learn new things and, on the other hand, learn to be without smart devices and content. I have travelled in Asia, where digital solutions already serve restaurants and shops on a completely different level than in Finland. In Rage Modes, orders are placed via QR code on the phone and payment can also be managed through various payment methods via the phone. Up-to-date information about menus or daily hotel activities is updated via QR codes. You can order a taxi online and the driver can contact you via WhatsApp, for example. It is also important to give the brain rest from the constant flood of information in order to avoid digital anxiety.