I working in banking and the digitization has had a strong impact in this field. I have been working eight year in banking and I have seen the tremendous development of digitization. And it continues.<\/p>\n\n\n\n
I have been able to observe how many work tasks that were previously performed by humans have been transferred to robots. However, human work has not disappeared, but humans do the most complex tasks. Automation does the simplest and the most boring tasks\ud83d\ude0a<\/p>\n\n\n\n
In the future, above all, artificial intelligence AI, will grow in popularity and bring plenty of opportunities. Through the AI, we get analyzed data and an understanding of the customer’s behavior. With the help of AI, in the future we will get even more strongly analyzed data and an understanding of the customer’s behavior. With it, we are able to increase the quality of customer service. Among other things, AI can be used to break down language barriers.<\/p>\n\n\n\n
Management with data is today and it is used e.g. in the development and management of processes, employee experience, customer experience and customer guidance.<\/p>\n\n\n\n
Digitization security is an important point. Criminals fish for customer personal identifiers and it feels like they are always one step ahead. They know how to use people’s goodwill to their advantage.<\/p>\n\n\n\n
I have used Chat GPT as an experiment, looking for information and e.g. asked to write a poem and asked for pictures. The future will probably bring more reliable and accurate data via Chat GPT.<\/p>\n\n\n\n
Self evaluation<\/strong><\/p>\n\n\n\n In my work in the bank’s customer service, I often think about digital security and am involved in the development of digital channels. The videos and materials of this course taught more about data, its large-scale utilization. Digital security and e-mail security also became an increasingly important theme in my mind. How do we get people to understand security-related issues and how can we trust digital development in the future?<\/p>\n\n\n\n <\/p>\n\n\n\n I visited and commented on Anne Mari\u2019s blog Rare Care \u2013 Savonia’s Blog Site<\/a> and ReettaMari\u2019s blog ReettaMari`s Blog (savonia.fi)<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" I working in banking and the digitization has had a strong impact in this field. I have been working eight year in banking and I have seen the tremendous development of digitization. And it continues. I have been able to observe how many work tasks that were previously performed by humans have been transferred to […]<\/p>\n","protected":false},"author":11250,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/users\/11250"}],"replies":[{"embeddable":true,"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":3,"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":35,"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/pages\/26\/revisions\/35"}],"wp:attachment":[{"href":"https:\/\/blogi.savonia.fi\/tittakrogerus\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}