Current Tools and Suggestions for New Tools for Daily Work

Currently, I am engaged in customer care and support in the insurance sector in Vietnam. I continue to use the management applications and software provided by the company on web browsers as well as mobile devices. Daily, I participate in meetings and online classes through platforms such as Zoom, Google Meet, and Microsoft Teams for the purpose of work exchange and knowledge enhancement. In addition, I also utilize the iCloud cloud storage service to safeguard personal data.

Among the list of services I frequently use, the applications from Google, Facebook, YouTube, WhatsApp, and ChatGPT are the most commonly utilized tools. In particular, Google offers numerous conveniences for me in searching for information, sharing data, designing forms, and especially Gmail, where I manage information daily and receive data from various sources. I have been using Google services for a long time and have leveraged many of their applications. However, Google is continually updating and developing new applications to meet user needs and keep pace with global trends.

Regarding WhatsApp, I primarily use this application for communication in educational environments, work, and social relationships, as it is a popular and widely used application in Finland. The YouTube platform also plays a significant role in entertainment and keeping up with new trends, providing valuable information through short videos on cooking, life hacks, and product usage instructions, while also serving as a free learning environment.

I have only recently begun using ChatGPT in the past two years for work and study purposes. Although the responses from ChatGPT are relatively accurate, users need to have knowledge and experience to effectively and accurately extract and utilize the data.

Finally, Facebook is the application I use the most throughout the day, and I have become somewhat dependent on it. Facebook is not only a communication platform but also a business environment where I can showcase my current work and the products I offer. This application also helps me maintain connections with family, friends, and colleagues around the world. Additionally, I can participate in communities on this platform, thereby developing new relationships in both work and life.

Conclusion and Self-Assessment

In the modern context, the use of digital tools in both work and daily life has become an indispensable part of our existence. Through my personal experiences in the field of customer care and support in Vietnam, I have clearly observed the advantages and disadvantages of applying these applications. From utilizing platforms such as Google, WhatsApp, YouTube, and ChatGPT to Facebook, each tool offers different values while also presenting challenges that users must confront.

Firstly, digital tools like Google and Facebook have created a working and communication environment more conducive than ever. Google provides users with a rich ecosystem of useful applications such as Gmail, Google Drive, Google Docs, and Google Meet, facilitating information sharing, teamwork, and meeting organization. Using Gmail allows me to manage information effectively, while Google Drive helps me securely store and share data. This not only saves time but also helps me maintain organization in my daily work.

WhatsApp is also an important tool for communication. With its quick messaging feature and the ability to make free calls over the Internet, I can easily connect with colleagues and friends anywhere. However, using WhatsApp can also lead to information overload, as users must handle numerous messages and notifications within a short timeframe.

YouTube, serving as both an educational and entertainment platform, has helped me enhance my knowledge and personal skills. However, spending too much time on this platform can lead to distractions, reducing work efficiency.

ChatGPT has demonstrated great potential in supporting work and learning. Its ability to provide quick and accurate information helps me save time in data retrieval. However, it is crucial for users to possess knowledge and experience to fully leverage the potential of this tool. Otherwise, excessive reliance on AI may lead to misunderstandings or misinformation.

Facebook, one of the most popular social media platforms, has become an integral part of my daily life. It serves not only as a communication tool but also as an effective business instrument. Utilizing Facebook to promote work and products has helped me expand my network and create numerous new opportunities. However, dependence on Facebook can also lead to issues regarding privacy and information security, as users may easily share too much personal information without realizing the consequences.

Based on the experiences outlined, several key factors can be identified that contribute to success when using digital applications:

1. Organizational and Time Management Skills: Utilizing digital tools requires users to possess effective organizational and time management skills. Without these abilities, getting caught up in online activities can lead to distractions and decreased work performance.
2. Communication Skills: Applications such as WhatsApp and Facebook necessitate that users have strong communication skills to fully leverage their features. Effective communication not only helps maintain relationships but also creates opportunities for collaboration and professional development.
3. Technological Knowledge: To maximize the potential of tools like ChatGPT, users need to have a certain level of technological knowledge. This not only enables them to use the tools effectively but also helps them avoid risks associated with misinformation.
4. Balance: Maintaining a balance between the use of digital tools and real-life interactions is crucial. Users must know when to pause their use of applications to focus on work and real-world relationships.
5. Proactivity in Protecting Personal Information: In the digital age, safeguarding personal information is vital. Users must enhance their awareness of privacy rights and information security when engaging with online platforms.

In summary, the integration of digital tools into work and daily life offers numerous benefits but also presents significant challenges. To succeed in using these applications, users need to equip themselves with the necessary skills and carefully consider their choice of tools. Only then can they fully harness the value that technology provides while minimizing potential risks during usage.

Trang Nguyen.