Digital experience

I was born in the 90s, so I remember landline phones and tube televisions. Computers were big and heavy. At home, we mainly used the computer for gaming. At school we used the computer only in IT lessons. I got my own phone when I was 10 years old. With the phone I could send a message, make a call, or play a worm game. I bought my first smartphone myself when I was 20 years old. Since then, the development of digitalisation has been tremendous. Thanks to technology and digitalisation, things can be managed from home. We can buy our food with home delivery using the mobile app, we order clothes online and pick them up at the post office, we can make an appointment for a doctor or dentist using the app. Remote work has come to stay in our world.

My job is to assess the need for treatment using the chat and phone system. I spend my working days entirely with IT equipment. During my working day, I use a lot of different information technology systems, for example patient information systems, a chat application, a phone system and e-mail. Shifts are made with the help of an application and our work is monitored with the help of technology.

I believe that in the future technology will increase in our everyday life. Thanks to digitalisation, we can develop even better services in the future, from which people will benefit. It seems that only the sky is the limit for what can be done in the future with the help of devices or via devices. For example, at the moment in my work I write chat with customers myself. I think that in the future most of the work that people currently do could be handled with the help of robotics. As digitalisations increases, information security and its threats must also be considered. What if the systems don’t work as they should? Have back-up systems been thought about in the development of the services, if the malfunctions of the systems cannot be repaired?

Wind turbines standing on a grassy plain, against a blue sky.
The sun shining over a ridge leading down into the shore. In the distance, a car drives down a road.

Risks of open digital society

General Data Protection Regulation (GDPR) is to protect personal data and give more means to individuals to control data processing. Digitalisation also brings with it dangers. Data protection and data security are emphasized when people’s data is collected from many different places. I have been read in the news how data breaches have been carried out, for example, in the patient information systems of the psychotherapy center Vastaamo. Personal data in the wrong hands can cause significant destruction. I work with patient data and personal data. Our workplace has very precise data protection and information security rules that every employee must follow.

Self evaluation

I learned that the development of digitalisation has been fast in the last few years. The importance of information security and data protection is being emphasized all the time. While reading other people’s blogs I realized, that others have similar views and thoughts on the subject. I want to believe that each of us wants digitalisation and technology to bring more benefits to people than drawback. I learned that artificial intelligence can answer when the question is clear and short. The answers may not always be correct.

I commented

Taija`s bolg https://blogi.savonia.fi/taijabrand/digi-society/#comment-12 :

Thank you for your interesting text.

I agree with you that the time spent on the screens is not good for people. VR – glasses sound very interesting and certainly bring a different perspective to studying. It’s true that many fear losing their jobs as AI takes over the world, but as you said, AI and humans can work together as a human-AI collaboration.  I haven’t written a text in English for a long time. So the language of this comment is also not according to the textbook, I`m sorry about that.

and

Marika`s blog https://blogi.savonia.fi/foggysite/digi-society/#respond :

Hi, Marika

Thank you for your blog post. I have never worked in sales, so it was interesting to hear how digitalization is reflected in your work. I comprise that digitalization also brings you new opportunities and services can be made more efficient through digitalization. It’s good to hear that attention is being paid at your workplace to information security and data protection in your industry as well.